COUNTRY COST DELIVERY TIME SERVICE

AUSTRALIA

FREE OVER
AUD $99

AUD $10  

3-5 DAYS*

SENDLE STANDARD

AUSTRALIA

AUD $15

1-2 DAYS*

AUS POST EXPRESS 

NEW ZEALAND

AUD $30

2-6 DAYS*

AUS POST INTERNATIONAL

UK & IRELAND

AUD $30

7-10 DAYS*

AUS POST INTERNATIONAL

ASIA PACIFIC

AUD $30

7-10 DAYS*

AUS POST INTERNATIONAL

REST OF WORLD

AUD $30

7-10 DAYS*

AUS POST INTERNATIONAL

STORE PICKUP

FREE

Tuesday - Saturday

PICKUP FROM THE MITCH REVS GALLERY - 4 / 451 HUNTER STREET NEWCASTLE, 2300 NSW, AUS.

*Please note: Timeframe estimates are from when the parcel is sent and only account for business days. All orders are processed and sent as soon as possible as we know how important it is to receive your purchase promptly. These do not include delays outside our control.

 

TAXES & DUTIES

Our postal charge does not include taxes and duties, which may be applied by customs in the country of delivery. All payments of taxes & duties are the responsibility of the customer and usually determined on the value of your order. Orders will not be refunded if taxes and duties are not paid and you choose to not pick up your order.

The following links are to assist with estimating some countries T+D's. 

NZ | https://www.customs.govt.nz/personal/online-shopping/

Canada | https://www.cbsa-asfc.gc.ca/import/postal-postale/dtytx-drttx-eng.html

UK | https://www.gov.uk/goods-sent-from-abroad/tax-and-duty

 

TRACKING YOUR PARCEL

Once your order has been packed and left our store, you will be emailed a tracking number by SENDLE or Australia Post

Please check you junk mail as some customers find this email is redirected to this folder.

Australian Orders can be tracked via http://auspost.com.au/track/track.html
https://try.sendle.com/en-au/tracking

For all other countries please refer to your local carriers.

Please take note that customs have the right to stop your parcel for a considerable amount of time, to conduct routine checks.

 

POSTAGE INFORMATION

 

PLEASE NOTE POSTAGE TIMES CAN VARY DEPENDING ON PUBLIC HOLIDAYS, WEEKENDS, LOCATION, NATURAL DISASTERS, CUSTOMS INVESTIGATIONS, AUSTRALIA POST INVESTIGATIONS & OTHER UNCONTROLLABLE FACTORS. 

THESE TIMEFRAMES ARE OUT OF OUR CONTROL, WE WILL TRY OUR BEST TO ENSURE YOU RECEIVE YOUR PARCEL ASAP. 

Please note: Some items are unable to be shipped Internationally due to brand restrictions in Australia.

 

MISSING PARCELS

On the event that your parcel is held up or is lost, it may take up to three months to receive an answer from the Australia Post Investigation Team. Unfortunately these Australia Post timeframes are uncontrollable and we will do our best to rectify the issue ASAP.

 

INCORRECT INFORMATION

Once your order has been placed no changes are able to be made. Please double check your shipping address is correct before confirming your order. Business addresses must include the business name.

If parcels are not collected, or are required to be returned to sender due to insufficient or incorrect information, postage costs are unable to be refunded. Once you have placed your order, you are committing to the sale and declaring that all information entered including the shipping address is correct.

If you do find you have entered incorrect shipping information please email us ASAP at sales@mitchrevs.com and we will attempt to correct the mistake.

Thankyou,