What Payment Methods Do You Accept?

Visa, MasterCard, American Express, PayPal, Afterpay, and over the phone.

Do You Wholesale?

On certain products. If you think you are a good fit, we would love to hear from you.

What is Makers & Creators?

Our Artist page is a platform to help promote and support like-minded artists and photographers.

Drop us an email along with your Instagram handle if you think you’re a good fit, and we will get back to you as soon as we can.

Do You Pay the Artist if I Purchase Their Work on Your Website?

Our Makers & Creators receive compensation for every artwork of theirs that is sold.

What Does “Print to Order” Mean?

It means we don’t physically keep stock on hand — we only print or manufacture the product once it has been ordered.

Printing on Demand means:

• We won’t run out of stock (unless it’s a limited edition).
• We can create and offer products much faster than waiting for items to be shipped to us.
• You get a new product made especially for you.

The downside:

• A slower turnaround time, as we need to physically print/produce the product before shipping.
• Certain items cannot be shipped via Express Post due to manufacturing times.

What Paper Mediums Do You Print On?

Our Giclée Fine Art Prints are printed in our Gallery with lightfast pigment ink on Ilford Galerie Prestige Smooth Pearl 310gsm Paper and Ilford Galerie Natural Canvas.

Our prints will last 100 years if looked after correctly.

Please keep your rolled prints wrapped in tissue paper until framed to avoid damage.

How Long Does Framing Take?

Please allow 2 weeks for framing orders. During peak times such as Christmas or new print releases, please allow an additional week.

Do You Do the Framing?

Yes, we do. All our frames are custom-made. Our team carefully fits and assembles them in the Gallery.

Do You Ship Worldwide?

Yes — we ship worldwide on all items except framed artworks.

Framed Print Shipping Restrictions

Due to size and fragility, we are unable to ship:

• Large panoramic framed prints
• A0 framed prints

Orders in these sizes are available for collection from our Gallery only.

Shipping Costs

Shipping costs are calculated at checkout based on your location, order size, and shipping method.

Incorrect Shipping Details

Please ensure all shipping details are entered correctly at checkout. Mitch Revs Gallery cannot be held responsible for:

• Incorrect or incomplete shipping information
• Orders lost or delayed due to address errors
• Additional fees incurred as a result of incorrect details

International Orders

International customers may be required to pay customs duties, taxes, or import charges upon delivery. These charges are:

• Not included in your order total or shipping cost
• The responsibility of the customer

Mitch Revs Gallery is not responsible for any additional charges applied during transit.

Shipping to P.O. Boxes

We can ship to P.O. Boxes for standard orders.

Framed orders cannot be shipped to P.O. Boxes.

Processing & Dispatch Times

Orders are processed:

• Monday to Sunday, 9:00 AM – 5:00 PM
• Orders placed on public holidays will be processed the next business day

Standard Orders (Prints & Products):

• Printed and dispatched within 2–4 business days

Framed Orders:

• Please allow approximately 2 weeks for production
• All frames are custom-made to order

Delays & Peak Periods

As all items are printed to order, delays may occur during:

• New releases
• Sales periods
• Public holidays
• Pre-order campaigns

We always aim to dispatch your order as quickly as possible.

Shipping Confirmation

You will receive a shipping confirmation email once your order has been dispatched.

If you have not received confirmation within 14 days, please contact us at:
kelly@mitchrevs.com

Damaged Items in Transit

If your order arrives damaged, please contact us within 48 hours of delivery and provide:

• Clear photos of the damaged item
• Photos of the packaging (including any visible damage)

Once assessed and confirmed, we will arrange a replacement of the damaged item.

Please note:

• We do not offer refunds for items damaged in transit
• Replacements are provided for approved claims only

Delivery Responsibility

Once your order has been dispatched, Mitch Revs Gallery is not responsible for:

• Shipping carrier delays
• External factors affecting delivery times

However, we will always work with you to resolve any issues where possible.

To ensure your homewares are kept in the best condition, we recommend:

• Wash before first use (in warm water).
• Wash colours separately.
• Keep prints out of direct sunlight.
• Tumble dry on low heat.

Art Prints

To keep your print in pristine condition:

• Only handle by the edges.
• Avoid bending.
• Keep away from direct sunlight, moisture, humidity, and dust.

Please note: How you handle your print will determine its longevity. We are not responsible for issues arising from mishandling.