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FAQ
GENERAL
What Payment Methods Do You Accept?
Visa, MasterCard, American Express, PayPal, Afterpay, and over the phone.
Do You Wholesale?
On certain products. If you think you are a good fit, we would love to hear from you.
What is Makers & Creators?
Our Artist page is a platform to help promote and support like-minded artists and photographers.
Drop us an email along with your Instagram handle if you think you’re a good fit, and we will get back to you as soon as we can.
Do You Pay the Artist if I Purchase Their Work on Your Website?
Our Makers & Creators receive compensation for every artwork of theirs that is sold.
What Does “Print to Order” Mean?
It means we don’t physically keep stock on hand — we only print or manufacture the product once it has been ordered.
Printing on Demand means:
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We won’t run out of stock (unless it’s a limited edition).
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We can create and offer products much faster than waiting for items to be shipped to us.
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You get a new product made especially for you.
The downside:
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A slower turnaround time, as we need to physically print/produce the product before shipping.
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Certain items cannot be shipped via Express Post due to manufacturing times.
PRINTING & FRAMING
What Paper Mediums Do You Print On?
Our Giclée Fine Art Prints are printed in our Gallery with lightfast pigment ink on Ilford Galerie Prestige Smooth Pearl 310gsm, Ilford Cotton Artist Textured 310gsm, Ilford Galerie Smooth Cotton Pearlescent 310gsm and Ilford Galerie Natural Canvas 450gsm.
Our prints will last 100 years if looked after correctly.
Please keep your rolled prints wrapped in tissue paper until framed to avoid damage.
How Long Does Framing Take?
Please allow 2 weeks for framing orders. During peak times such as Christmas or new print releases, please allow an additional week.
Do You Do the Framing?
Yes, we do. All our frames are custom-made. Our team carefully fits and assembles them in the Gallery.
Artwork Hanging & Care FAQ
We want your artwork to look great and stay safely on your wall for years to come. Please read the following before hanging your new piece.
How should I hang my artwork?
All framed artwork should be properly and securely hung using appropriate wall fixings suitable for the weight of the artwork and the type of wall it is being installed on.
For larger or heavier pieces, we strongly recommend using a professional picture hanger or qualified tradesperson.
Can I use 3M strips, Command Strips or other adhesive hanging products?
No. We do not recommend using adhesive or sticky hanging strips for our framed artworks.
Even products marketed for picture hanging can lose adhesion over time or may not be suitable for the weight of the frame, wall surface, paint or environmental conditions.
Your artwork should be mechanically secured to the wall using appropriate hooks, screws, anchors or another suitable hanging system.
What happens if my artwork falls off the wall?
Once an artwork leaves our premises, it is the customer’s responsibility to ensure it is installed safely and correctly.
Our warranty does not cover damage to an artwork or frame caused by it falling from a wall, incorrect installation, unsuitable wall fixings or the use of adhesive/sticky hanging products.
This includes damage to the frame, glazing, artwork or other components resulting from a fall.
What type of wall fixing should I use?
This depends on your wall construction and the weight and size of your artwork. Plasterboard, masonry, brick, concrete and timber walls can all require different fixing methods.
If you’re unsure, we recommend speaking with a professional picture hanger or tradesperson rather than guessing.
Can I hang artwork in a bathroom or other humid area?
We recommend avoiding areas with excessive moisture, humidity or large temperature changes. Bathrooms, laundries and some kitchens can expose artwork and framing materials to moisture over time.
Can I hang artwork in direct sunlight?
Where possible, avoid prolonged direct sunlight. UV exposure can cause artwork, prints and some framing materials to fade or deteriorate over time.
How should I clean my framed artwork?
Use a clean, soft, dry microfibre cloth to gently remove dust from the frame and glazing. Avoid spraying cleaning products directly onto the artwork or frame.
If your artwork has specialist glazing or materials and you’re unsure how to clean it, contact us before using any cleaning products.
My frame has a hanging wire — can I just put it over a nail?
The hanging hardware supplied on the frame is only one part of the hanging system. The fixing going into your wall must also be appropriate for the artwork’s weight and your wall construction.
For heavier pieces, a single nail may not provide adequate support.
Who is responsible for hanging the artwork safely?
The customer is responsible for ensuring the artwork is appropriately installed and securely attached to the wall.
If you are not confident installing your artwork safely, please have it professionally hung.
WORKSHOPS
What Is Your Workshop Cancellation Policy?
Notice must be given no later than 24 hours if you are to cancel a workshop.
Do Your Workshop Staff Have Working With Children Checks?
All of our workers and staff have their Working With Children Check.
SHIPPING & HANDLING
Do You Ship Worldwide?
Yes, we ship worldwide on all items except framed artworks.
Framed Print Shipping Restrictions
Due to size and fragility, we are unable to ship:
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Large panoramic framed prints
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A0 framed prints
Orders in these sizes are available for collection from our Gallery only.
Shipping Costs
Shipping costs are calculated at checkout based on your location, order size, and shipping method.
Incorrect Shipping Details
Please ensure all shipping details are entered correctly at checkout. Mitch Revs Gallery cannot be held responsible for:
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Incorrect or incomplete shipping information
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Orders lost or delayed due to address errors
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Additional fees incurred as a result of incorrect details
International Orders
International customers may be required to pay customs duties, taxes, or import charges upon delivery. These charges are:
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Not included in your order total or shipping cost
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The responsibility of the customer
Mitch Revs Gallery is not responsible for any additional charges applied during transit.
Shipping to P.O. Boxes
We can ship to P.O. Boxes for standard orders.
Framed orders cannot be shipped to P.O. Boxes.
Processing & Dispatch Times
Orders are processed:
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Monday to Sunday, 9:00 AM – 5:00 PM
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Orders placed on public holidays will be processed the next business day
Standard Orders (Prints & Products):
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Printed and dispatched within 2–4 business days
Framed Orders:
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Please allow approximately 2 weeks for production
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All frames are custom-made to order
Delays & Peak Periods
As all items are printed to order, delays may occur during:
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New releases
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Sales periods
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Public holidays
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Pre-order campaigns
We always aim to dispatch your order as quickly as possible.
Shipping Confirmation
You will receive a shipping confirmation email once your order has been dispatched.
If you have not received confirmation within 14 days, please contact us at:
Damaged Items in Transit
If your order arrives damaged, please contact us within 48 hours of delivery and provide:
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Clear photos of the damaged item
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Photos of the packaging (including any visible damage)
Once assessed and confirmed, we will arrange a replacement of the damaged item.
Please note:
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We do not offer refunds for items damaged in transit
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Replacements are provided for approved claims only
Delivery Responsibility
Once your order has been dispatched, Mitch Revs Gallery is not responsible for:
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Shipping carrier delays
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External factors affecting delivery times
However, we will always work with you to resolve any issues where possible.
APPAREL CARE INSTRUCTIONS
To ensure your homewares are kept in the best condition, we recommend:
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Wash before first use (in warm water).
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Wash colours separately.
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Keep prints out of direct sunlight.
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Tumble dry on low heat.
Art Prints
To keep your print in pristine condition:
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Only handle by the edges.
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Avoid bending.
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Keep away from direct sunlight, moisture, humidity, and dust.
Please note: How you handle your print will determine its longevity. We are not responsible for issues arising from mishandling.
