MY ARTWORK IS DAMAGED CAN I RETURN IT?

See returns policy below.

I HAVE RECEIVED MY PRINT AND I DON'T WANT IT ANYMORE, CAN I GET A REFUND?

All fine art prints are printed on demand, and we do not offer refunds on printed orders, or change of mind purchases.

I just finished my puzzle and noticed that there is a piece missing. Can I order this missing puzzle piece?

Unfortunately we do not make these puzzles. If your puzzle has been removed from its original packaging it can not be returned or replaced.
However we do custom frame these puzzle when you have completed them we can print the missing puzzle piece for you and add it into the framing :)

SHIPPING FRAMING ORDERS

Free shipping is not available on framing orders. Where there are framing orders with multiple frame orders you may be contacted if additional shipping fees apply.

ONLINE RETURNS:

If you're not satisfied with your online purchase, you can return the item(s) for an exchange or credit;All returns must be made within 7 days of the invoice date with a copy of the original invoice, otherwise your order will be sent back at the customer's expense. Returns can take up to 1 week to be processed once we receive them. When your return is processed, we will send you a notification email.In order to process your return as quickly as possible, please include your name, email address and invoice number. Please indicate what you are returning, the reason why and whether you require an exchange or credit.Sale items are not eligible for exchange or credit.

Online orders can be returned to:

Mitch Revs Gallery
437 Hunter Street
Newcastle
NSW, 2300
Australia

IN-STORE RETURNS

Exchanges must be made within 7 business days from the date of receipt – exchanges beyond this period will not be accepted. 

  • The receipt is required as proof of purchase for all exchanges or returns
  • All products must be returned in original condition
  • Damaged items may be exchanged or returned for a refund upon presentation of your receipt, provided your artwork has not been un-wrapped.

DISCOUNT OFFERS

Exclusive Discount offers are only valid on Mitch Revs Artworks and Merchandise. Special offers are not valid with any other discounts or promotions, or on Makers Creators artworks.